Contact Us
At Joint Genesis, we are committed to providing exceptional customer support and ensuring that all your inquiries, concerns, and feedback are addressed promptly. Whether you have questions about our products, need assistance with an order, or require further information, our dedicated support team is here to help. We value your trust and strive to make your experience with us smooth and hassle-free.
1. How to Reach Us
We offer multiple ways for you to contact us, making it easy to get the support you need.
Customer Support Email
For general inquiries, order assistance, or product-related questions, you can reach out to us via email:
📧 support@jointgenesis.com
Our team typically responds within 24 to 48 hours, ensuring that your concerns are addressed efficiently.
Phone Support
If you prefer to speak directly with a customer service representative, you can contact us at:
📞 +1 (800) 589-4191
Our phone support hours are:
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: Closed
If you call outside business hours, please leave a message with your name and order details, and we will get back to you as soon as possible.
Live Chat Support
For immediate assistance, visit our website and use the Live Chat feature available during our business hours. Our team is happy to provide real-time support for any inquiries.
2. Order and Shipping Inquiries
If you have already placed an order and need to check its status, request modifications, or track your shipment, please include your order number when contacting us. You can also visit our Order Tracking Page on our website to get real-time updates.
For lost, delayed, or damaged shipments, our team will work closely with our shipping partners to resolve the issue as quickly as possible.
3. Returns and Refunds
We offer a 180-day 100% money-back guarantee on all purchases. If you are not satisfied with your product, you can request a return or refund within 180 days from the purchase date. To initiate a return, please contact our support team with your order details.
Once we receive your return request, we will provide you with instructions on how to return the product. Refunds are typically processed within 5 to 7 business days after the returned item has been received and inspected.
4. Wholesale and Partnership Inquiries
If you are a retailer or distributor interested in partnering with Joint Genesis, please reach out to our business development team at:
📧 partnerships@jointgenesis.com
We welcome collaborations and partnerships with health professionals, wellness businesses, and supplement retailers who share our commitment to quality and customer satisfaction.
5. Stay Connected
Follow us on social media to stay updated on product news, special offers, and wellness tips:
📍 Facebook: @JointGenesisOfficial
📍 Instagram: @JointGenesisHealth
📍 Twitter: @JointGenesis
We appreciate your trust in Joint Genesis and look forward to assisting you with any questions or concerns. Your health and satisfaction are our top priorities!