Privacy Policy
At Joint Genesis, we are committed to protecting your privacy and ensuring that your personal information remains secure. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, purchase our products, or interact with our services. By using our website, you agree to the terms outlined in this policy.
1. Information We Collect
We collect certain personal and non-personal information to enhance your experience with Joint Genesis. The types of data we collect include:
Personal Information: When you place an order, sign up for newsletters, or contact customer support, we may collect details such as your name, email address, phone number, billing and shipping addresses, and payment information.
Non-Personal Information: We may collect data such as your browser type, device information, IP address, and browsing behavior through cookies and tracking technologies to improve website performance and user experience.
Transaction Information: Purchase history, order details, and payment confirmation are securely stored for record-keeping and customer service purposes.
2. How We Use Your Information
We use your personal information responsibly to:
Process and fulfill your orders, including shipping and payment processing.
Provide customer support and respond to inquiries.
Improve our website, products, and user experience.
Send updates about promotions, special offers, or new products if you opt in to receive marketing communications.
Prevent fraudulent activities and ensure the security of transactions.
3. Data Protection and Security
We take data protection seriously and implement strict security measures to safeguard your personal information. Our website uses SSL encryption to protect sensitive data during transactions. We do not store payment details directly, as payments are processed through secure third-party providers. Access to your information is restricted to authorized personnel who require it for operational purposes.
4. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. However, in certain cases, we may share your data with:
Service Providers: We work with trusted third-party vendors for payment processing, shipping, and customer support. These providers only receive the necessary information required to perform their functions.
Legal Compliance: If required by law, we may disclose your information in response to legal requests or government inquiries.
Business Transfers: In the event of a company merger or acquisition, customer data may be transferred as part of business operations.
5. Cookies and Tracking Technologies
We use cookies to enhance website functionality and personalize your experience. Cookies allow us to:
Recognize returning visitors and remember their preferences.
Track website performance and analyze visitor behavior for improvements.
Provide relevant advertisements based on browsing history (you can opt out anytime).
Users can modify their browser settings to manage or disable cookies, but doing so may affect website functionality.
6. Your Rights and Choices
You have the right to:
Access and review the personal information we store about you.
Request corrections or updates to inaccurate data.
Opt out of marketing emails by using the unsubscribe link in any promotional message.
Request data deletion if you no longer wish for us to retain your personal details.
For any privacy-related concerns, you can contact our support team for assistance.
7. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in regulations or business practices. Any modifications will be posted on this page, and significant changes may be communicated via email or website notifications.
By continuing to use Joint Genesis, you acknowledge and agree to the terms of this Privacy Policy. If you have any questions or require further clarification, please contact us through our official customer support channels.